Supervisor, Desktop Support
- Req. Number: 2023-27190
- Mall Name: 1 Express Drive
- City, State: Columbus, Ohio
- Posted Date: 4/7/2023
Overview
This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose - We Create Confidence & Inspire Self-Expression - speaks to the role our brand can play in their lives. In 2021, we introduced our innovative Community Commerce program, inviting brand fans and style enthusiasts to take their passion for fashion to the next level by working with us.
Today, we are building, activating and amplifying the Express styling community, and we invite you to join us. Our culture is defined by three values - Express Yourself, Express Together, Express Success - and every associate at every level in every department is an important part of our transformation and our future.
For more information about Express, Inc. please visit www.express.com.
Responsibilities
The primary role of the Supervisor, Desktop Support is to provide technical leadership and management to the Desktop Technologies team and to the Company. In doing so the Supervisor will help ensure maximum productivity and minimum downtime to our customers and providing the highest level of service and support to all users. To accomplish this goal, the Supervisor is responsible for analyzing, designing, implementing and administering solutions for Desktop Technologies projects. The Supervisor develops and provides detailed recommendations to management for strategic planning and implementation, consulting with other departments to understand technical and business needs in order to analyze and recommend system changes.
Other essential functions may occur as directed by your supervisor
Job Qualifications
Closing
As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.
Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.
This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose - We Create Confidence & Inspire Self-Expression - speaks to the role our brand can play in their lives. In 2021, we introduced our innovative Community Commerce program, inviting brand fans and style enthusiasts to take their passion for fashion to the next level by working with us.
Today, we are building, activating and amplifying the Express styling community, and we invite you to join us. Our culture is defined by three values - Express Yourself, Express Together, Express Success - and every associate at every level in every department is an important part of our transformation and our future.
For more information about Express, Inc. please visit www.express.com.
Responsibilities
The primary role of the Supervisor, Desktop Support is to provide technical leadership and management to the Desktop Technologies team and to the Company. In doing so the Supervisor will help ensure maximum productivity and minimum downtime to our customers and providing the highest level of service and support to all users. To accomplish this goal, the Supervisor is responsible for analyzing, designing, implementing and administering solutions for Desktop Technologies projects. The Supervisor develops and provides detailed recommendations to management for strategic planning and implementation, consulting with other departments to understand technical and business needs in order to analyze and recommend system changes.
- Administering team-specific systems such as SCCM, VMWare View Virtual Desktops, MDM and Casper.
- Troubleshooting to resolve complex 2 nd and 3 rd Level PC/peripheral related issues involving both hardware and software.
- Managing Group Policies (GPO) for Windows clients, Managed Preferences for OSX configurations, and McAfee VirusScan Enterprise, Endpoint Encryption, and local firewall
- Packaging and deployment of Windows and Mac software applications, patches and updates to enterprise end points utilizing SMS/SCCM for Windows, Casper for Macs, along with other packaging tools to design, test and implement the standards and configuration for all machines in the enterprise.
- Development and management of Windows and Mac OS images and deployment procedures for home office and the POS Stores environments.
- Imaging and deploying equipment for new associates
- Resolving Incidents and Work Orders in Remedy
- Managing, mentoring, training, and support for Sr. Desktop/Desktop Analysts.
- Coaches team on development opportunities and career progression.
- Lead role for Home Office Support team on projects and technology initiatives.
- Managing enterprise laptop/desktop inventory including budgeting and purchasing.
Other essential functions may occur as directed by your supervisor
Job Qualifications
- Education: Bachelor's Degree from an accredited four-year university or college in IS or equivalent experience
- Years of Experience: 5 - 7 in PC/MAC Desktop support in a lead role
- Minimum 5 years of experience configuring, supporting and installing PCs and peripherals in a large distributed environment for both Home Office and Stores
- Minimum 4 years' experience supporting Windows and deploying applications via Microsoft SCCM, Altiris, LANDesk, or other PC software management applications; 4 years of experience developing and deploying images using tools like Microsoft Deployment Toolkit, SCCM, WinPE, Altiris, LANDesk, and/or similar deployment applications
- Demonstrated experience packaging Windows/Mac applications and application updates with tools such as Wise, Admin Studio, and Casper
- Demonstrated experience managing Windows desktop settings using Group Policy Objects (GPO) in an Active Directory domain.
- Minimum 1 year experience managing virtual desktops using VMWare View or Citrix XenDesktop
- Must be willing to travel, work evenings, weekends and holidays and be able to provide 24 X 7 X 365 on-call coverage.
- Proven experience analyzing and designing solutions for enterprise PC technologies.
- In-depth technical knowledge of PC hardware such as Desktops, Laptops, iPhones, iPads, Local and LAN attached printers and other PC/Mac Peripherals
- In-depth technical knowledge of PC software such as Windows, Microsoft Office, Mac OSX, and managed Anti-Virus products
- Relevant certifications demonstrating knowledge of Microsoft Windows, Apple OSX, SCCM, and Casper
- Experience with configurations on AS/400 and I-Series systems.
- Exemplary troubleshooting skills that include VPN, network protocols, hardware diagnostics, and client operating systems.
- An understanding of Design applications like WebPDM, Kaledo and Adobe Creative Suite, terminal emulation software and various 3rd party Client/Server applications
- Excellent customer service skills and superior telephone etiquette.
- Strong written and oral communication skills
- Demonstrated strong organizational skills and proven ability to meet tight deadlines as well as coordinate, prioritize and communicate project statuses.
- Must be a team player, friendly, communicative, open, honest, thoughtful and committed. Must work cooperatively with others, sharing ideas, collaborating and ultimately, putting team goals first.
- Must be self-motivated and able to work independently or with team members with little supervision.
Closing
As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.
Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.
