Sr. Project Manager Technical


This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose - We Create Confidence & Inspire Self-Expression - speaks to the role our brand can play in their lives. In 2021, we introduced our innovative Community Commerce program, inviting brand fans and style enthusiasts to take their passion for fashion to the next level by working with us.

Today, we are building, activating and amplifying the Express styling community, and we invite you to join us. Our culture is defined by three values - Express Yourself, Express Together, Express Success - and every associate at every level in every department is an important part of our transformation and our future.

For more information about Express, Inc. please visit


The Sr Project Manager, Technical leads all aspects of technical and non-technical IT or eCommerce projects including deliverables and processes to accomplish project objectives, assembles project teams, manages resource allocation, sets expectations, develops and maintains the project plan and scope, manages day-to-day operations, tracks progress of all tasks, maintains project accounting and financial results, resolves issues and delivers regular status reports to senior management.

This role will establish and implement project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high-quality standards and meet customer expectations. In addition, the Sr Project Manager assists with the selection, negotiation, and managing of all activities regarding external consultants or vendors.

As a leader of Marketing and eCommerce operations this role will provide facilitation and support of the Marketing and eCommerce organization by leading and directing the work of other employees, influencing collaboration, communication, and execution between merchandising, creative, and marketing. Areas of focus include: Webset Process, Creative/Marketing process, Floorset Delivery Process, and calendar creation and maintenance.

The Sr Project Manager, Technical manages the development and delivery of both small and large, complex projects in the eCommerce and Direct to Consumer domain. This position applies project management knowledge, skills, tools, and techniques to meet project requirements. Manages deliverables and activities to accomplish project objectives.

  • Delivery of eCommerce related solutions to established and/or modified business area/management expectations; in terms of functionality/scope, quality, timeframe and financial constraints.
  • Responsible for effectively managing assigned projects.
  • Project management duties include: recommending project team structure, developing and maintaining the project plan, managing day-to-day work, tracking progress of all tasks, maintaining project accounting and financial results, resolving issues and delivering regular status reports.
  • When outside vendors are part of the project, acts as manager and liaison with the vendor in issues of scope of work, team composition and vendor execution. Works in conjunction with IT, Governance, and Procurement leadership to define, document and ensure execution of PMO standards. Facilitates end user training and system documentation.
  • Provides input to strategic and tactical plans
  • Observes customer and management expectations and matches expectations (as they form, mature and change) to established project objectives.
  • Assesses any gap between current and established expectations and actively works to close differences through either molding the business expectations or modifying the project objectives.
  • When there is a substantial change in expectations which leads to a change in project objectives, pursues all consequences and documents the changes (scope, timing, funding).
  • Im mediately raises professional concerns in this area to project team and project sponsor and seeks assistance in expectation alignment process
  • Manage and lead the Cross Functional Photography and Creative Delivery Process that will ultimately deliver all photos that will be utilized by the brand.
  • Manage the Floorset Delivery process inclusive of leading the delivery of Inactives to the website on an improved timeline. Primary liaison to the photo studios, setting and managing timelines for overall product photography delivery
  • Project Manage all site experiences with key deliverables and timelines identified.

Other essential functions may occur as directed by your supervisor

Essential Qualifications
  • Education: Bachelor's Degree in Information Technology, Computer Science, Business Administration or related field
  • Years of Experience: 7 - 10 of department management or project management experience; or equivalent combination of education and experience.
  • Must have solid understanding of project financials along with exposure to and experience with business processes, business analysis, and general business acumen
  • Ability to influence without authority or direct reports
  • PMP Certification preferred

Preferred Qualifications
  • Creative Operations or Project Management Experience
  • Ability to influence without authority or direct reports
  • Strong ability to develop and maintain working relationships with key collaborators both internal and external to the organization
  • Formal training with multiple lifecycle methodologies specifically in the Agile methodology, as well as, formal training in project management is required.
  • Working knowledge of the Direct to Consumer business, as well as, large-scale eCommerce environments is required
  • Functional knowledge in Online Retailing, Consumer Analytics, Internet Marketing, and Multi-channel Strategy
  • Understanding of specialty retail concepts and processes preferred but not required
  • Education: Advanced/Master's Degree in Information Technology, Computer Science, Business Administration or related field


As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.

Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.