Sales Stylist

Overview

This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose - We Create Confidence & Inspire Self-Expression - speaks to the role our brand can play in their lives.

Today, we are reimagining our retail and outlet stores with a spirit of hospitality so everyone who walks through our doors has a positive experience and leaves wanting to be a part of Generation Express. We call our stores 'Style Studios' and our sales associate teams 'Style Squads' - and they are the most important part of our transformation. Our culture is defined by three values - Express Yourself, Express Together, Express Success - and we invite you to join us and help build, activate and amplify the Express styling community.

For more information about Express, Inc. please visit www.express.com.

Responsibilities

The Associate Stylist creates memorable experiences for customers by applying and embodying a hospitality mindset
and delivering a personalized approach to styling that helps to fulfill the Express brand purpose: Create Confidence &
Inspire Self-Expression.
This position is responsible for contributing to the total Style Squad's success. Because the presentation of our
product is a key contributor to its appeal, Assciate Stylists will also assist with stocking, cleaning and folding.
Additionally, our Assoicate Stylists are brand ambassadors for the Express experience and promote to potential
squad members an inclusive squad mentality built on teamwork and shared objectives.

KEY RESPONSIBILITIES
• Exemplify a hospitality mindset and deliver on all aspects of the Express Customer Experience Philosophy to
create outstanding experiences for customers/clients
• Support Style Squad interconnectedness and approach customer engagement with the thought that it is a 'team
sport' by actively engaging with colleagues to deliver the very best customer experience
• Approach styling thoughtfully, representing the Express Design & Merchandising philosophy in a way that shows
an authentic point of view and the ability to flex to best represent each customer/client's wardrobe needs and
sense of style
• Represent the Express experience as a brand ambassador by promoting to potential squad members an inclusive
squad mentality built on teamwork and shared objectives and sharing potential Squad Member candidates with
Studio management when hospitality mindset and behaviors are observed
• Process transactions quickly and accurately in order to minimize client wait time
• Positively resolve any customer service issues as they arise by resolving or escalating, taking care to
communicate with Studio management
• Drive credit and loyalty program signups by explaining benefits and encouraging participation
• Maintain a clean and organized sales floor, checkout, fitting room, and stockroom
• Respect and uphold all Company policies and procedures to ensure the safety of self, colleagues and customers
• Assist with product launch changes according to standard operating procedures

REQUIRED EXPERIENCE & QUALIFICATIONS

• High school or equivalent education
• Entry level position
• Willing and able to meet defined availability criteria including nights, weekends and non-business hours
• Proficient in use of retail technology such as iPads and registers

CRITICAL SKILLS & ATTRIBUTES
• Previous retail or hospitality experience preferred
• Hospitality mindset with a genuine desire to create positive and memorable customer experiences
• Excellent customer service skills and natural ability to interact comfortably with people
• Desire to help the total Squad succeed
• Strong verbal and written communication skills with an ability to adjust message delivery and tone to suit the
audience

Closing

As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.

Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition,Express will not consider or approve payment to any third-parties for hires made.