Retail Training Specialist


About Bonobos

We are on a mission to make fits and connections that inspire people to be themselves. Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 60+ Guideshop locations. Our Guideshops are in -real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before.

The Bonobos team is vibrant, collaborative, and inclusive. We value self-awareness, empathy, intellectual honesty, positive energy, and judgment, often over experience. We've created a culture where collaboration and communication are paramount, all while making time for fun and celebrating extraordinary efforts.

To view and apply to jobs available at Bonobos, please visit our website: / jobs

About Express, Inc.

Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.

The Company has over 530 Express retail and Express Factory Outlet stores in the United States and Puerto Rico, the online store and the Express mobile app; over 60 Bonobos Guideshop locations and the online store; and 13 UpWest retail stores and the online store. Express, Inc. is traded on the NYSE under the symbol EXPR. For more information about our Company, please vis it and for more information about our brands, please visit , or .


Note: This position is remote eligible within the United States where Bonobos Guideshops are located.

Bonobos is seeking....

A Retail Training Specialist who will be responsible for supporting our Guideshop locations through producing and delivering training tools that ensure an exceptional experience for our customers. The Retail Training Specialist must have strong communication and people skills to work cross-functionally with various teams across the business, including Visual Merchandising, Operations, Marketing, HR, Technology, and Product teams. The Retail Training Specialist will report directly to our Sr. Manager of Retail Operations and partner with the Retail Operations Specialist, Regional Director and District Managers.

  • Manage and support the implementation of all training-related activities, in partnership with the Guideshop leadership and corporate teams
  • Design and produce all retail training collateral incorporating video, digital and print
  • Own and produce training agenda for all conferences, working cross-functionally to deliver exceptional content to support business initiatives
  • Regular assessment of training gaps as demonstrated in customer feedback, Guideshop leadership visits, and business results
  • Maintain onboarding training to reflect updated policies, procedures, and new initiatives
  • Partner with Retail Operations Specialists to maintain effective resource organization and Guideshop communication
  • Support Guideshop locations with day-to-day training needs
  • Enhance the customer experience by working with partners across the organization to continually improve training tools used by Guides
  • Monitor Training and Education budget to drive continuous improvement in expense control

Required Experience & Qualifications
  • Have 3-5 years of training, retail operations, or similar experience
  • Thrive on working collaboratively with equally action-oriented and dedicated members of a team
  • Have exceptional written and verbal communication skills
  • Ability to develop and implement creative approaches to training programs that drive tangible results
  • Demonstrate extraordinary problem-solving skills and the ability to prioritize workload
  • Have an entrepreneurial spirit and think creatively to grow company profitability
  • Take the initiative to identify and act on opportunities to improve and drive the training strategy for the business
  • Able to travel to markets across the country to support Guideshop locations
  • Must be able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays

Critical Skills & Attributes
  • Value self-awareness, intellectual honesty, judgement, empathy, and positive energy
  • Motivated self-starter who knows when to take initiative and when to seek direction or guidance
  • Organized, attentive to detail, thorough in follow up
  • Work hard because we love what we're doing, but also believe in balance
  • Are committed to building a unique, fun, and memorable client experience

Benefits and Compensation

EXPR offers a range of benefits to help protect full-time associates health and long-term financial security including:
  • Medical, pharmacy, dental and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads
  • And more

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive a merchandise discount, and to choose voluntary benefits through YouDecide. Full-time associates may be eligible to participate in our incentive plan.

Salary Range: $ 61,000 - $99,700

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.


An equal opportunity employer, Express, Inc. does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. Express, Inc. only hires individuals authorized for employment in the United States. Express, Inc. is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation because of a disability to search and apply for a listed job position, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to and let us know the nature of your request and your contact information.

Notification to Agencies : Please note that Express, Inc. does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express, Inc. will not consider or approve payment to any third-parties for hires made.