Product Owner

Overview

This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose - We Create Confidence & Inspire Self-Expression - speaks to the role our brand can play in their lives. In 2021, we introduced our innovative Community Commerce program, inviting brand fans and style enthusiasts to take their passion for fashion to the next level by working with us.

Today, we are building, activating and amplifying the Express styling community, and we invite you to join us. Our culture is defined by three values - Express Yourself, Express Together, Express Success - and every associate at every level in every department is an important part of our transformation and our future.

For more information about Express, Inc. please visit www.express.com.

Responsibilities

The Product Owner will work closely with business partners, product managers, and IT teams to define, prioritize and confirm requirements within the eCommerce product portfolio. The Product Owner must be able to effectively communicate with project stakeholders using business terminology as well as possess a strong technical background to enable comprehensive business-IT alignment.

Oversee Development Stages
  • Sprint Planning: Prepare the sprint goal and sprint plan items and refine it during the sprint planning meeting, prioritize and share the plan with the team and stakeholders
  • Sprint Review: Lead the sprint review to show the product build to the stakeholders, respond to key questions/concerns, create additional user stories based on the feedback from sprint review
  • UAT: Review, approve all work completed by the team to ensure it meets customer needs. Lead customer facing UAT and document additional user stories based on the feedback
  • Recommend A/B test components based on UAT results
  • Bug Triaging: Guide the team for the bugs identified during the sprint, identify impact and priority, collaborate with business where necessary
  • Production Release: Perform validation of the working software before and after the release in QA and production environments, communicate the status of the release to the stakeholders
  • Maintain the accuracy of the sprint and product backlog at all times partnering with the scrum master

Discovery
  • Partner with the operations teams to understand areas of opportunities, get complete understanding of the request and identify dependencies between current and future work in pipeline
  • Using technical expertise, analyze functional proposals for feasibility and impact
  • Partner with eCommerce, Store Operations, Marketing and Merchandising teams to identify requirements for strategic initiates and competitive enhancements to eCommerce and in-store solutions
  • Partner with information security and loss prevention groups to identify and mitigate risks for new functionality and processes
  • Partner with analytics teams to identify functions to track and test
  • Leverage customer feedback to identify use cases and interaction flows

Manage the Backlog
  • Create epics, user stories, document acceptance criteria, generate process flows, prototype, etc.
  • Document work effort for each item such as story points.
  • Proactively reach out to the right personnel to address any questions or clarifications

Prioritize Needs
  • Prioritize the backlog consistently in collaboration with all the required parties, such as product managers, business, IT, UI/UX and third-party vendors

Product Strategy
  • Monitor industry trends and recommend solutions to enhance the eCommerce roadmap
  • Identify risks and dependencies between initiatives in the eCommerce roadmap
  • Participate in the evaluation of software solutions and 3 rd party eCommerce engagements

Act as Primary Liaison
  • Partner with Store Communications to identify areas of impact requiring user training
  • Participate in the creation of user training for new products and enhancements
  • Monitor and report on KPI's identified for delivered products

Essential Requirements

  • Bachelor's Degree in related Marketing / Retail / Technology
  • 5+ years of retail / e-Commerce / Product Owner / IT Business Analysis or similar role experience
  • Established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, understanding of agile principles
  • High degree of organization, individual initiative and personal accountability
  • Ability to collaborate effectively with cross-functional teams
  • Proven ability to effectively manage time and priorities
  • Strong written and verbal communication skills

Preferred Requirements

  • 7+ years of retail business / eCommerce / IT Product Owner experience preferred
  • 2+ yeas of Agile SDLC experience preferred
  • Functional knowledge in Online Retailing, Consumer Analytics, Digital Marketing, and Multi-channel Strategy
  • Strong analytical skills with a focus on process design and technology products


Closing

As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.

Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.