Operations Expert

Overview

This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose - We Create Confidence & Inspire Self-Expression - speaks to the role our brand can play in their lives.

Today, we are reimagining our retail and outlet stores with a spirit of hospitality so everyone who walks through our doors has a positive experience and leaves wanting to be a part of Generation Express. We call our stores 'Style Studios' and our sales associate teams 'Style Squads' - and they are the most important part of our transformation. Our culture is defined by three values - Express Yourself, Express Together, Express Success - and we invite you to join us and help build, activate and amplify the Express styling community.

For more information about Express, Inc. please visit www.express.com.

Responsibilities

Location: __________

The Operations Expert will assist in providing a great in-store shopping experience for customers by leading the merchandise flow processes confirming product is available and sized.

Talent
  • Providing coaching and training for stockroom associates as needed.


Execution
  • Process shipping and receiving orders according to Express time and efficiency standards.
  • Replenish product as needed.
  • Process freight and sensor product.
  • Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
  • Coordinate product pricing and markdowns.
  • Provide check-out support to customers as needed.


Experience
  • Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
  • Share information on product, promotions, and loyalty programs.
  • Assist Sales Associates during onboarding and training.
  • Assist with product launches changes according to company SOP.
  • Assist customers as needed on the sales floor with locating product and/or online orders
  • Deliver on all aspects of the customer experience model.

Other essential functions may occur as directed by your supervisor

Essential Qualifications
  • Education: High School or Equivalent
  • Years of Experience 0 - 2 relevant job experience - minimum 6 months
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Proficient in use of technology (iPad, registers)


Preferred Qualifications (skills and abilities)
  • Demonstrates strong customer service skills
  • Strong verbal and written communication skills specifically with customers, sales leadership team and associates
  • Demonstrated collaborative skills and ability to work well within a team
  • Ability to multitask and handle multiple customers and/or processes at once


Closing

Native Americans receive preference in accordance with Tribal Law.

If you are a member of a federally recognized Native American tribe, information regarding the Mashantucket Pequot Tribal and Native American Preference Law (Title 33, M.P.T.L.) can be found here. Click here to Review.

If you believe there has been a violation of the Mashantucket Pequot and Native American Preference Law, please contact the Express Ethics Hotline at 1-877-571-9743 or ExpEthics@express.com or Associate Relations at AssociateRelations@express.com.

In order to be considered for a position, all candidates must apply for this job online to complete the application process.