Omni Channel Analyst


This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose - We Create Confidence & Inspire Self-Expression - speaks to the role our brand can play in their lives. In 2021, we introduced our innovative Community Commerce program, inviting brand fans and style enthusiasts to take their passion for fashion to the next level by working with us.

Today, we are building, activating and amplifying the Express styling community, and we invite you to join us. Our culture is defined by three values - Express Yourself, Express Together, Express Success - and every associate at every level in every department is an important part of our transformation and our future.

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The Omni Channel Analyst is a member of the Store Operations team and is responsible for maintaining the daily processes for Ship From Store (SFS) and Buy Online Pick up In Store (BOPIS) operations. Job responsibilities include analyzing SFS/BOPIS fill rates, troubleshooting Order Management Systems (OMS) technology, and conducting/documenting moderate Omni-Channel projects to ensure stores are properly supported to achieve omni-channel Key Performance Indictors(KPI) and metrics. This role acts as Omni-Channel subject matter expert (SME) partnering with IT and Finance team members on approved Omni-Channel projects and assists with developing enhancements and subsequent store training for rollouts.

  • Monitor and troubleshoot daily SFS & BOPIS operations
  • Use reporting to identify issues and find opportunities for continuous improvement
  • Ensure stores are properly supported to achieve omni-channel KPIs abd metrics on SFS fill rate and BOPIS Service Level Agreements (SLA)
  • Summarize field facing issues and present potential solutions to manager and/or Store Operations leadership
  • Work with the IT OMS Manager on existing/new tickets and issues to prioritize
  • Act as Omni Channel SME for all Omni related enhancement projects
  • Create accurate training materials for stores as updates prior to implementation
  • Maintain accurate Omni calendar reflecting marketing promotions and increased capacity timeframes
  • Maintain store capacities, outages and special fulfillment tiers based upon needs of the business
  • Document all current Manhattan App processes for internal training
  • Ad-hoc reporting and analysis used for critical decision making as it relates to Omni channel activities

  • Bachelor's Degree (Business, Systems, or other relevant area) or equivalent experience
  • 1-3 years retail/store operations experience
  • Process, procedure and policy experience
  • Strong combination of understanding stores' operational needs and fiscal responsibility;

  • Detail oriented with strong analytical and communication skills
  • Self-motivated with ability to work independently and as a team member
  • Excellent customer service with a focus relationship building and team building skills
  • Ability to prioritize work volume with little supervision
  • Ability to handle multiple tasks, projects, and priorities



As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.

Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.