Manager Retail Operations
- Req. Number: 2024-40653
- Mall Name: New York Office
- City, State: New York, New York
- Posted Date: 12/1/2024
Overview
About PHOENIX
PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
About Bonobos
We are on a mission to make fits and connections that inspire people to be themselves. Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 60+ Guideshop locations. Our Guideshops are in -real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before.
The Bonobos team is vibrant, collaborative, and inclusive. We value self-awareness, empathy, intellectual honesty, positive energy, and judgment, often over experience. We've created a culture where collaboration and communication are paramount, all while making time for fun and celebrating extraordinary efforts.
Location Name
New York Office
Responsibilities and Qualifications
Bonobos is seeking a Manager of Retail Operations who will be responsible for leading a team to support our Guideshop locations through building and refining processes, tools, training, engagement, and communication to deliver an exceptional experience for our customers. This Manager of Retail Operations must have effective communication and people skills to work cross-functionally with various teams across the business, including Visual Merchandising, Operations, Finance, Marketing, HR, Technology, Real Estate, and Product teams. The Manager of Retail Operations will report directly to our Director of Guideshops and partner with District Managers and Guideshop Managers.
KEY RESPONSIBILITIES
REQUIRED EXPERIENCE & QUALIFICATIONS
CRITICAL SKILLS & ATTRIBUTES
Benefits and Compensation:
PHOENIX offers a range of benefits to help protect full-time associates health and long-term financial security including:
Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive a merchandise discount, and to choose voluntary benefits through YouDecide. Full-time associates may be eligible to participate in our incentive plan.
Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.
Salary Range
$110,300 - $167,200
Closing
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies : Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.
About PHOENIX
PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
About Bonobos
We are on a mission to make fits and connections that inspire people to be themselves. Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 60+ Guideshop locations. Our Guideshops are in -real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before.
The Bonobos team is vibrant, collaborative, and inclusive. We value self-awareness, empathy, intellectual honesty, positive energy, and judgment, often over experience. We've created a culture where collaboration and communication are paramount, all while making time for fun and celebrating extraordinary efforts.
Location Name
New York Office
Responsibilities and Qualifications
Bonobos is seeking a Manager of Retail Operations who will be responsible for leading a team to support our Guideshop locations through building and refining processes, tools, training, engagement, and communication to deliver an exceptional experience for our customers. This Manager of Retail Operations must have effective communication and people skills to work cross-functionally with various teams across the business, including Visual Merchandising, Operations, Finance, Marketing, HR, Technology, Real Estate, and Product teams. The Manager of Retail Operations will report directly to our Director of Guideshops and partner with District Managers and Guideshop Managers.
KEY RESPONSIBILITIES
- Lead a team that supports Guideshop locations
- Manage Guideshop operations including communications, training, systems, reporting, and facilities
- Enhance customer experience by working with partners across the organization to continually improve tools used by Guides
- Manage and enhance the processes for Guideshop facilities maintenance and ensure emergency procedures are in place
- Oversee construction projects and lead cross-functional teams in new store openings and store improvement projects
- Partner with field leaders and cross-functional corporate partners to execute and refine the process to build a set-to-scale Guideshop opening and renovation process
- Establish and monitor budgets and tools to drive continuous improvement in expense control
- Manage the ordering process and vendor relationships for Guideshop branded supplies
- Oversee Guideshop training that encompasses the creation of tools, resources, programs and support
REQUIRED EXPERIENCE & QUALIFICATIONS
- Have 7-10 years of relevant retail operations or similar experience
- Are an experienced leader with the ability to build an engaged and highly effective team
- Able to lead through influence, and nurture numerous cross functional relationships.
- Have exceptional written and verbal communication skills
- Are able to see other points of view while maintaining confident direction
- Demonstrate extraordinary problem-solving skills and the ability to prioritize workload
- Have a track record of fostering strong vendor relationships
- Have an entrepreneurial spirit and think creatively to grow company profitability
- Able to travel to markets across the country to support Guideshop locations
- Must be able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays
CRITICAL SKILLS & ATTRIBUTES
- Value self-awareness, intellectual honesty, judgement, empathy, and positive energy
- Work hard because we love what we're doing, but also believe in balance
- Are committed to building a unique, fun, and memorable client experience
- Able to maintain vision and purpose
Benefits and Compensation:
PHOENIX offers a range of benefits to help protect full-time associates health and long-term financial security including:
- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive a merchandise discount, and to choose voluntary benefits through YouDecide. Full-time associates may be eligible to participate in our incentive plan.
Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.
Salary Range
$110,300 - $167,200
Closing
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies : Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.
