Associate Relations Coordinator

Overview

This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose - We Create Confidence & Inspire Self-Expression - speaks to the role our brand can play in their lives. In 2021, we introduced our innovative Community Commerce program, inviting brand fans and style enthusiasts to take their passion for fashion to the next level by working with us.

Today, we are building, activating and amplifying the Express styling community, and we invite you to join us. Our culture is defined by three values - Express Yourself, Express Together, Express Success - and every associate at every level in every department is an important part of our transformation and our future.

For more information about Express, Inc. please visit www.express.com.

Responsibilities

The Associate Relations (AR) Coordinator is a first point of contact in the associate relations process. They focus on ensuring that all associate relations concerns are assessed and assigned appropriately in the case management system. The AR Coordinator will also provide administrative support to members of AR as well as other departments.

Key Responsibilities
  • Oversees case management by ensuring the following tasks are completed daily:
    • Reviews the AR inbox periodically throughout the day to ensure all reported issues have been assigned a case in the case management system.
    • Creates cases in the case management system when not automatically created (AIRs, voicemails, phone calls, etc.)
    • Assigns all cases to the appropriate ARS or ARC in the case management system
    • Sends non-AR issues from the AR inbox to the ASC inbox when necessary
    • Assigns cases created in the case management system to the ASC when necessary
  • Performs initial intake on cases when necessary
  • Gathers appropriate documents in response to subpoenas, requests from legal, operations, etc.
  • Assists gathering documents for investigations when necessary
  • Manages agenda for weekly AR meeting
  • Supports store operations and field leaders with store closings
  • Build strong and effective relationships with critical stakeholders and peers to leverage resources to deliver results. e.: Legal, Benefits, LOA, HR Operations and HR Business Partners
  • Other projects as assigned


Required Experience
  • Bachelor's degree in Business, HR, or a related field, additional years of experience considered in lieu of degree
  • Strong troubleshooting and communication skills
  • Effectively able to work in a high volume, fast-paced, rapidly changing, results-oriented work environment
  • Ability to build collaborative relationships with leaders


Critical Skills
  • Retail Industry Experience/Retail Environment
  • Minimum of 1 year of associate relations experience

Note: This role is located at the Express Corporate Headquarters in Columbus, OH and is eligible for Flex@Express

Closing

As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.

Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.