Assistant Studio Manager


About Express, Inc.

Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.

The Company has over 530 Express retail and Express Factory Outlet stores in the United States and Puerto Rico, the online store and the Express mobile app; over 60 Bonobos Guideshop locations and the online store; and 13 UpWest retail stores and the online store. Express, Inc. is traded on the NYSE under the symbol EXPR. For more information about our Company, please vis it and for more information about our brands, please visit , or .


Location: Greenwich, CT

Reporting to the Studio Manager, the Assistant Studio Manager position directly manages the Engagement Leaders, Stylists and Associate Stylists and is jointly responsible for ensuring consistently high-quality, transformative customer experiences by applying a hospitality mindset and delivering on the Express brand purpose (We Create Confidence. We Inspire Self-Expression.). Success as an Assistant Studio Manager will be determined by the aforementioned as well as Studio productivity and performance against key metrics.

Key Responsibilities
  • Attract, hire, develop, inspire, and retain best-in-class talent
  • Promote an inclusive Style Squad approach based on teamwork and shared objectives
  • Foster a positive and uplifting work environment that generates a high level of morale
  • Establish and nurture a 'squad mentality' and hospitality mindset by modeling, teaching and coaching the behaviors that bring these ideas to life
  • Create and drive a culture of exceeding customer expectations through authentic engagement
  • Drive for results by leading the customer experience as Customer Engagement Leader (CEL)
  • Set and achieve the highest standards in retail execution by focusing on all key operational targets
  • Drive productivity and performance against key metrics
  • Analyze business reporting and create action plans to drive sales and manage controllable expenses
  • Optimize sales and operations opportunities by leading associates to consistently execute merchandising strategies, operations, loyalty programs, and other initiatives with a spirit of excellence

Essential Qualifications
  • High school or equivalent education
  • Three to five years of experience in a similar or relevant position
  • Proven ability to drive sales results
  • Willing and able to meet defined availability criteria including nights, weekends and non-business hours
  • Proficient in use of retail technology such as iPads and registers
  • Hospitality experience not required, but appreciated

Preferred Qualifications (skills and abilities)
  • Hospitality mindset with a genuine desire to create positive and memorable customer experiences
  • Strong customer service skills
  • Proven leadership, supervisory and team development track record
  • Ability to explain and model how excellent customer experiences are created
  • Clear, compelling communicator


As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.

Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition,Express will not consider or approve payment to any third-parties for hires made.