Project Manager, Store Communications

Overview

This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose - We Create Confidence & Inspire Self-Expression - speaks to the role our brand can play in their lives. In 2021, we introduced our innovative Community Commerce program, inviting brand fans and style enthusiasts to take their passion for fashion to the next level by working with us.

Today, we are building, activating and amplifying the Express styling community, and we invite you to join us. Our culture is defined by three values - Express Yourself, Express Together, Express Success - and every associate at every level in every department is an important part of our transformation and our future.

For more information about Express, Inc. please visit www.express.com.

Responsibilities

The Project Manager Store Communications is a strategic partner and key liaison between Store/Field Communications and cross functional teams performing complex calendar planning driving execution of field activities and related messaging. This position plays an essential role in defining and writing communications to store associates and adjusting corporate content to be relevant and compelling to store associates.

  • Project manage communication and field activity calendarization, planning, and execution for all Store Associate and Field Leader audiences
  • Experience partnering with visual merchandising subject matter experts, tracking and communicating in-store promotions and promo calendars
  • Works closely with Creative & Marketing teams to ensure their input and support on certain projects/messages
  • Plan and manage projects (with direction and guidance) from inception to successful completion inclusive of translation workstream(s)
  • Propose content ideas, messages, vehicle, and timing within the context of the overall corporate message priorities and calendar
  • Write, edit and deploy content with the appropriate brand voice and vocabulary
  • Help evolve and shape communications through inquiries and surveys among associates, data, and analytics
  • Keep Store/Field and Corporate Communications managers current on project status, deliverables and workload as well as flagging any time management or resource concerns that may arise
  • Respond to Field Communications Inbox inquiries in a thoughtful and timely fashion

REQUIRED EXPERIENCE & QUALIFICATIONS
  • 3-5 years in a communications project management role
  • Excellent project management and written/verbal communication skills
  • Experience with communication analytics tools and reports
  • Spanish fluency and/or experience working with a translation service preferred
  • Proven ability to guide the development of communications objectives, messages, and format
  • Knowledge of Microsoft Office Suite, Reflexis, InDesign and SaaS-based platforms such as Poppulo
  • Bachelor's degree in a related field or equivalent work experience
  • Writing samples or previously published writing may be requested


CRITICAL SKILLS & ATTRIBUTES
  • Exceptionally strong written and verbal communications skills
  • Able to comfortably balance multiple projects and deadlines
  • Natural collaborator and open communicator invested in building relationships within and across teams
  • Organized, attentive to detail, thorough follow up
  • Remains calm and level-headed when under pressure
  • Motivated self-starter who knows when to take initiative and when to seek direction or guidance


Closing

As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.

Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.