Operations Leader

Overview

This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose - We Create Confidence & Inspire Self-Expression - speaks to the role our brand can play in their lives.

Today, we are reimagining our retail and outlet stores with a spirit of hospitality so everyone who walks through our doors has a positive experience and leaves wanting to be a part of Generation Express. We call our stores 'Style Studios' and our sales associate teams 'Style Squads' - and they are the most important part of our transformation. Our culture is defined by three values - Express Yourself, Express Together, Express Success - and we invite you to join us and help build, activate and amplify the Express styling community.

For more information about Express, Inc. please visit www.express.com.

Responsibilities

POSITION
Operations Leader
DEPARTMENT
Studios
LOCATION OF ROLE
Field
REPORTS TO
Assistant Operations Manager
DIRECT REPORTS
N/A
KEY STAKEHOLDERS
Style Squad Members

POSITION OVERVIEW
The Operations Leader creates memorable experiences for customers by embodying a hospitality mindset and driving
the consistent delivery of customer experiences through the precise execution of the merchandise flow process. The
Opeations Leader ensures product is available, sized and properly displayed so that style squad members can deliver

a personalized approach to styling that helps to fulfill the Express brand purpose: Create Confidence & Inspire Self-
Expression. The Operations Leader demonstrates hospitality when engaging with customers and promotes squad

interconnectivity by responding to front of house support needs.

KEY RESPONSIBILITIES
• Recognize and encourage the behaviors that contribute to the stores results
• Maintain a positive work environment which encourages an exceptionally high level of store morale
• Create an environment built on teamwork and inspire a Squad mentality
• Teach support associates to use tools to maximize productivity and achieve brand benchmarks in UPH
• Set the example and coach support associates on engaging with a hospitality mindset
• Drive for results by leading the customer experience as Customer Engagement Leader (CEL)
• Support the processing of fulfillment transactions quickly and accurately to ensure customer satisfaction
• Share information on product, promotions, and loyalty programs
• Assist in delivering a transformative customer experience leveraging the Customer Experience Philosophy
• Assist with product launch changes according to company SOP
• Assist customers as needed on the sales floor with locating product and/or online orders
• Use the Express APP and MPOS and iPad devices proficieintly
• Process shipping and receiving orders according to Express time and efficiency standards
• Replenish product as needed utilizing the MPOS Replenishment APP
• Plan and process freight and sensors product
• Maintain a clean and organized stockroom to ensure safe and efficient merchandise processing from stockroom
to floor
• Coordinate product pricing and markdowns
• Provide check-out support to customers as needed

REQUIRED EXPERIENCE & QUALIFICATIONS
• Education: High school or equivalent

• Years of Experience: One to three years in a similar or relevant position
• Willing and able to meet defined availability criteria including nights, weekends and non-business hours
• Proficient in use of retail technology such as iPads and registers
• Meets physical requirements

CRITICAL SKILLS & ATTRIBUTES
• Hospitality mindset with a genuine desire to create positive and memorable customer experiences
• Customer service skills and ability to interact with customers
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates
• Demonstrated collaborative skills and ability to work well within a team
• Brand ambassador mentality

Benefits and Compensation

Express offers a range of benefits to help protect full-time associates health and long-term financial security including:

  • Medical, pharmacy, dental and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads
  • And more

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

Full-time leaders may be eligible to participate in our quarterly incentive program.

Salary Range: $16.00 - $22.75

Closing

Closing
  • As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.

    Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.