Associate Relations Consultant

Overview

Grounded in versatility and powered by a styling community, Express is a modern, multichannel apparel and accessories brand whose purpose is to Create Confidence & Inspire Self-Expression. Launched in 1980 with the idea that style, quality and value should all be found in one place, Express has been a part of some of the most important and culture-defining fashion trends. The Express Edit design philosophy ensures that the brand is always 'of the now' so people can get dressed for every day and any occasion knowing that Express can help them look the way they want to look and feel the way they want to feel.

The Company operates over 500 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app. Express, Inc. is comprised of the brands Express and UpWest, and is traded on the NYSE under the symbol EXPR. For more information, please visit www.express.com .

Responsibilities

The Associate Relations Consultant is responsible for managing and leading in-depth and complex workplace conversations. This position thoroughly investigates all associate concerns in a fair, unbiased and consistent manner. Must possess effective communication and interpersonal skills, demonstrates an ability to earn trust, dive deep and work successfully on a broad spectrum of employee and labor relations issues and business challenges. Provide coaching to managers aimed at building and strengthening leadership capaibilities as appropriate based on the outcomes of the workplace concerns.

  • Investigate high-level associate relations concerns including but not limited to discrimination, harassment, hostile work environment, and retaliation
  • Conduct complainant, witness, and associate interviews; Analyze data from various internal systems; Case adjudication; Recommend remedial action based on investigation findings; Produce investigation documentation
  • Follow established investigation and case management processes
  • Treat all individuals engaged in the workplace concern process with sensitivity and respect
  • Gather and secures relevant evidence and documentation
  • Keep detailed, consistent, and accurate records
  • Maintain timely communication with all involved parties and key stakeholders
  • Regularly review/audits casework for precedent, bias, compliance, and professionalism for all investigative issues
  • Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk
  • Ensure requested data for internal and external audits is submitted in a timely manner
  • Consult and collaborate with business partners, HR teams, Legal teams, and 3rd Party Vendors on complex associate and ethics investigations
  • Participate in depositions, mediations, arbitrations as needed
  • Maintain the highest degree of confidentiality and sensitivity for all issues


REQUIRED EXPERIENCE & QUALIFICATIONS
  • Bachelor's degree in Business, HR, Psychology, Industrial Relations or a related field, additional years of experience considered in lieu of degree
  • 7+ years in progressive HR or related business experience, including 3+ years significant associate relations and performance management experience
  • Knowledge of multiple HR disciplines, compensation practices, associate relations, diversity, performance management, federal and state respective employment laws
  • Effectively able to work in a high volume, fast-paced, rapidly changing, results-oriented work environment
  • Excellent consultative skills and ability to communicate and collaborate effectively across varied stakeholder audiences including senior organizational leaders
  • Experience working with managers on complex associate relations concerns, performance management, disciplinary/termination requests, and reductions-in-force/reorganizations


CRITICAL SKILLS & ATTRIBUTES
  • Retail Industry Experience/Retail Environment
  • Minimum of 1 year of associate relations experience

Note: This role is remote eligible within the United States

Closing

As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.

Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.