Assistant Studio Manager

Overview

Overview:

This is a unique and exciting time to join Express. Since launching our EXPRESSway Forward strategy in 2020, we have been steadily advancing a transformation from being known as a store in the mall to a brand with a purpose, powered by a styling community. We believe that clothes can serve a higher purpose to make people look the way they want to look and feel the way they want to feel, and our Express brand purpose - We Create Confidence & Inspire Self-Expression - speaks to the role our brand can play in their lives.

Today, we are reimagining our retail and outlet stores with a spirit of hospitality so everyone who walks through our doors has a positive experience and leaves wanting to be a part of Generation Express. We call our stores 'Style Studios' and our sales associate teams 'Style Squads' - and they are the most important part of our transformation. Our culture is defined by three values - Express Yourself, Express Together, Express Success - and we invite you to join us and help build, activate and amplify the Express styling community.

For more information about Express, Inc. please visit www.express.com.

Responsibilities

LOCATION

Fashion Show Mall

POSITION OVERVIEW

Reporting to the Studio Manager, the Assistant Style Studio Manager position directly manages the Engagement Leaders, Stylists and Associate Stylists and is jointly responsible for ensuring consistently high-quality, transformative customer experiences by applying a hospitality mindset and delivering on the Express brand purpose (Create Confidence & Inspire Self-Expression). Success as an Assistant Style Studio Manager will be determined by the aforementioned as well as Studio productivity and performance against key metrics.

KEY RESPONSIBILITIES
  • Attract, hire, develop, inspire, and retain best-in-class talent
  • Promote an inclusive Style Squad approach based on teamwork and shared objectives
  • Foster a positive and uplifting work environment that generates a high level of morale
  • Lead recruitment and teaching in such a way that the right candidates are in the right roles and armed with the right education to yield a highly successful team
  • Develop all Engagement Leaders, Stylists and Associate Stylists
  • Lead performance management or corrective action as required
  • Establish and nurture a 'squad mentality' and hospitality mindest by modeling, teaching and coaching the behaviors that bring these ideas to life
  • Create and drive a culture of exceeding customer expectations through authentic engagement
  • Address customer complaints by determining the source of the issue and taking initiative to identify and deliver the best possible resolution
  • Ensure successful deployment of client building initiatives
  • Drive for results by leading the customer experience as Customer Engagement Leader (CEL)
  • Drive loyalty and credit card acquisition through an engaged studio team
  • Set and achieve the highest standards in retail execution by focusing on all key operational targets
  • Drive productivity and performance against key metrics
  • Analyze business reporting and create action plans to drive sales and manage controllable expenses
  • Create the most efficient, effective schedule, complying with scheduling guidelines to ensure the right squad member is in the right place at the right time
  • Manage and distribute workload appropriately to ensure the execution of plans and strategies across the studio
  • Establish a culture of strict adherence to Company policies to ensure the safety and well being of squad members and customers
  • Manage merchandise flow (shipment, replenishment, and omnichannel operations)
  • Optimize sales and operations opportunities by leading squad members to consistently execute merchandising strategies, operations, loyalty programs, and other initiatives with a spirit of excellence


REQUIRED EXPERIENCE & QUALIFICATIONS
  • Education: High school or equivalent
  • Years of Experience: Three to five years in a similar or relevant position
  • Proven ability to drive sales results
  • Willing and able to meet defined availability criteria including nights, weekends and non-business hours
  • Proficient in use of retail technology such as iPads and registers


CRITICAL SKILLS & ATTRIBUTES
  • Hospitality mindset with a genuine desire to create positive and memorable customer experiences
  • Ability to explain and model how excellent customer experiences are created
  • Strong supervisory and communication skills
  • Brand ambassador mentality
  • Competitive spirit


BENEFITS & COMPENSATION

Express offers a range of benefits to help protect full-time associates health and long-term financial security including:
  • Medical, pharmacy, dental and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads
  • And more


Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

Full-time leaders may be eligible to participate in our quarterly incentive program.

Salary Range: $24.00 - $34.40

Closing

Closing

As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Express only hires individuals authorized for employment in the United States.

Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Express will not consider or approve payment to any third-parties for hires made.